Email Preference Management

DESCRIPTION: How to manage the email unsubscribe request and subscription center changes from members and customers.
TIMING: Ongoing / Weekly
RESPONSIBILITY: Customer Service and Marketing Communications

Review documentation linked below.

IQAs that are used in the above linked documentation include:

• PhyzForum Email Management - checking for blocks (opens PhyzForum - use an incognito tab)
• Email Bounces - Customers with Informz iBadEmail to be updated in iMIS
  
• Email Opt In - Customers with Informz iResub to be resubscribed in iMIS
  
• Email Opt Out - Customers with Informz iUnsub to be unsubscribed in iMIS